Refund Policy

Refund Policy
We only accept returns for orders placed through our official website: wendougee.com (http://wendougee.com/). If you wish to request a return, please read the following carefully:

1. Return Eligibility Period
    •    Returns are accepted within 30 days of delivery.
    •    After 30 days, returns are only accepted for items with verified quality issues.

2. Conditions for Returns & Refunds
    •    All returns must be authorized by our Customer Service team.
    •    Items must be returned in good condition, with all original accessories and packaging.
    •    A receipt or proof of purchase is required for all returns.
Shipping Costs:
    •    If the return is due to customer reasons (e.g., change of mind), the customer is responsible for the return shipping fee.
    •    If the return is due to a quality issue or our mistake (e.g., wrong or damaged item), we will cover the return shipping costs.
    •    In all cases, the return shipping fee will be deducted from the refund amount, unless we are at fault.
Partial Refunds:
    •    Only partial refunds will be granted for:
    ◦    Items not in their original condition
    ◦    Items damaged or missing parts not due to our error

Suspected Quality or Shipping Damage
If you suspect a product issue or shipping damage, follow these steps:
    •    Step 1: Contact us as soon as possible and send a video showing the problem.
    •    Step 2: After verifying that the issue is not resolved following our support instructions, we will cover all return and replacement shipping costs.

3. How to Request a Return
    •    Email us at mica@wendougee.com with your order number, reason for return, and a photo of the product.
    •    We will respond within 2 business days to confirm the return process.
❗ Do not return items without confirmation from our team. Returns sent without prior authorization will not be accepted.
    •    If approved, we will provide return instructions and the return address.
    •    You may use any logistics provider of your choice to return the item.

4. Refund Timeframe
    •    Refunds are processed within 24 hours of return approval.
    •    The time it takes to appear in your account depends on your bank or payment provider.
If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us.

5. Return/Exchange Costs Summary
    •    No handling fees for returns or exchanges.
    •    We will cover postage for returns due to product defects or errors.
    •    Customers are responsible for shipping costs on returns or exchanges due to personal preferences (e.g., color).

Exchanges
    •    The fastest way to get a different item is to return the one you have, and once approved, place a new order.
    •    Customers are responsible for the shipping cost of exchanges due to personal preference.

Order Cancellations
    •    Before Processing: Orders may be canceled free of charge if the request is made before the order begins processing.
    •    After Shipment: Orders cannot be canceled. You may request a return after receiving the item.

Warranty Policy
Thank you for choosing Wendougee. We aim to offer you a high-quality experience with our products.
    •    We offer a 12-month limited warranty on portable espresso machines.
    •    If you experience any product issues, please contact mica@wendougee.com to begin the warranty claim.
We will assess the issue and determine whether to provide:
    •    Replacement parts
    •    A new machine (for quality-related faults only)
⚠ Note: The warranty does not cover man-made damage.
Warranty coverage is non-transferable and does not apply to second-hand purchases (e.g., from eBay or Craigslist).