Shipping Policy

Shipping Order Time
    •    Standard Orders: Processed within 7–8 days (excluding weekends and holidays) after payment confirmation.
    •    Sales Events or Delays: During major promotions or due to unforeseen factors (e.g., weather or logistics delays), processing may take a few additional days.
Countries/Regions We Ship To
We ship to the following countries and regions:
    •    United States (excluding Alaska, Hawaii, and Puerto Rico)
    •    United Kingdom
    •    European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Balearic Islands, Ceuta, Las Palmas, Melilla, and Santa Cruz de Tenerife), Sweden
    •    Asia: Hong Kong SAR, Indonesia, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
    •    Other Countries: Australia, Bahrain, Bolivia, Brazil, Brunei, Canada, Chile, Colombia, Cyprus, Israel, Jordan, Kuwait, Mexico, New Zealand, Pakistan, Peru, Qatar, Russia, Saudi Arabia, Switzerland, Ukraine, United Arab Emirates, Uruguay, and more.
Please note: Due to customs regulations, the list of deliverable countries may vary. In some cases, we may request additional documents for customs clearance.
We do not ship to P.O. Boxes or APO addresses.
 
Delivery Timeframe
Orders are shipped from our warehouse in China.
While we aim to ensure prompt delivery, delivery times may vary depending on customs procedures or local courier conditions.
 
Address Changes
    •    Before Shipment: Address changes are allowed within 24 hours of placing your order.
    •    After Shipment: We cannot guarantee changes once the order has been dispatched. Please contact us for assistance.
 
Damaged or Defective Items
If you receive a damaged or non-functional item, refer to our Return and Refund Policy. We will offer a full refund or replacement at no additional cost.
 
Customs Taxes
Import duties or taxes may apply upon arrival in your country. These are the responsibility of the recipient.
If such charges are unpaid and the package is returned; we will refund the order amount minus any applicable customs and return charges.
 
Product and Tracking
    •    We ship only brand-new items.
    •    If delays occur, we will contact you within 24 hours of your order.
    •    Shipping to multiple addresses requires separate orders.
    •    Tracking details will be provided after dispatch.
    •    If delivery fails or the recipient is unreachable, we reserve the right to cancel the order.
 
Questions?
Please contact us at: support@wendougee.com